Since 2008, OTC has a key target of ensuring all in-house calibrations are completed within 5 working days. Over the last 3 years, we have carried out cross-discipline training to improve our job flexibility so that all calibrations can be carried out by at least two technicians.

Although we have a little way still to go, operations director Kenny Dove has been keeping score and while our calibration turnround of 93.4% during 2008 was good, our changes resulted in an impressive improvement across 2009 to 98.8% and 99.0% for last year.

Kenny says: “We have been delighted with our improving turnround statistics over the last few years and these statistics highlight the dedication and commitment of our team. We know that downtime can be costly and OTC will continue to find ways to improve our calibration service to our customers.”